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CAP/C Case Management Services in Charlotte and the Surrounding Area

What are the CAP/C Waiver Services?
  • Case Management

  • In-Home Aide & Pediatric Nurse Aide Services

  • Respite Care

  • Home Accessibility & Adaptation

  • Vehicle Modification

  • Assistive Technology

  • Training / Education / Consultative Services

  • Participant Goods & Services

  • Adaptive Tricycles & Vehicular Transport Vans

  • Consumer Direction

What does CAP/C do?
  • Promote quality, safe and cost-effective care

  • Promote utilization of available resources to achieve clinical and financial outcomes

  • Ensure appropriate access to care

  • Assist clients and families to appropriately self-direct care, self-advocate and make informed health care decisions to the degree possible

  • Assist clients to achieve an enhanced level of health and to maintain wellness and function by facilitating timely, comprehensive and coordinated health services

  • Maintain ongoing documentation and reporting of goal achievement

Who is eligible for CAP/C Case Management Services?

CAP/C is available to any child from birth through 20 years of age who meets both the Medicaid eligibility criteria and the CAP/C criteria. The Medicaid criteria for CAP programs are not the same as the regular Medicaid criteria. Additionally, the child must live in a private residence, must be able to be cared for safely at home, and meet minimum nursing facility level of care. The child's needs must be able to be met within the average cost limitations of the CAP/C Waiver. The family must be willing to participate in the care and in the care planning for their child.

According to the CAP/C Clinical Coverage Policy: 3K-1, your child could qualify for CAP/C if he or she is under the age of 21 and meets all of the following medically complex conditions:

  • Has a primary medical (physical rather than psychological, behavioral, cognitive, or developmental) diagnosis(es) to include chronic diseases or conditions such as chronic cardiovascular disease, chronic pulmonary disease, congenital anomalies, chronic disease of the alimentary system, chronic endocrine and metabolic disorders, chronic infectious disease, chronic musculoskeletal conditions, chronic neurological disorders, chronic integumentary disease, chronic renal disease, genetic disorders, oncologic and hematologic disorders; and

  • Has a serious, ongoing illness or chronic condition requiring prolonged hospitalization (more than 10 calendar-days, or three (3) hospital admissions) with in 12 months, ongoing medical treatments, nursing interventions, or any combination of these that must be provided by a registered nurse or medical doctor; and

  • Has a need for life-sustaining devices such as endotracheal tube, ventilator, suction machines, dialysis machine, jejunostomy tube and gastrostomy tube, oxygen therapy, cough assist device, and chest PT vest; or care to compensate for the loss of bodily function.

Contact our CAP/C Case Management Staff

Anne Briggs, LMSW

Ashley Coronado

Alyssa Chan, BSCHE

Lynda Levine, RN

Larissa Rose, RN

Sheila Netzel, RN, BSN

Shelby Grant, RN,BSN

Mika Vela-Gude


Maya Kokoshvili, RN

Alex Chadwick, RN, BSN

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